Privacy Policy

Our Commitment to Your Privacy

At BKL Brookline Concrete, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our services. We are committed to protecting your data and being transparent about our practices.

Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Property information and project details when you request a quote
• Payment information when you hire us for services
• Communications you send to us, including emails and phone calls

We also automatically collect certain information when you visit our website, such as your IP address, browser type, device information, pages visited, and how you interact with our site. This helps us improve your experience and understand how people use our website.

How We Use Your Information

We use the information we collect to:

• Provide quotes, schedule services, and complete your concrete projects
• Communicate with you about your project, appointments, and service updates
• Process payments and maintain financial records
• Send you information about our services, promotions, or updates if you have opted in
• Improve our website, services, and customer experience
• Comply with legal obligations and protect our business interests

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers who help us operate our business, such as payment processors or scheduling tools
• Professional advisors like lawyers or accountants when necessary
• Law enforcement or government agencies when required by law
• Other parties with your consent or at your direction

Any third parties we work with are required to protect your information and use it only for the purposes we specify.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. Cookies are small data files stored on your device. You can control cookie settings through your browser, though disabling cookies may limit some website functionality.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure data transmission, encrypted storage of sensitive information, and restricted access to personal data. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Project-related information is typically kept for several years for warranty purposes and business records.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: You can ask us to correct inaccurate or incomplete information
• Deletion: You can request that we delete your personal information in certain circumstances
• Opt-out: You can unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to other websites not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any website you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Significant changes will be communicated through our website or direct notification if appropriate. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

Massachusetts Privacy Rights

If you are a Massachusetts resident, you may have additional privacy rights under state law. We comply with all applicable Massachusetts privacy regulations. Please contact us if you have questions about your rights under Massachusetts law.