Privacy Policy

1. Who We Are

BKL Brookline Concrete operates the website concretebrookline.com and provides concrete contracting services in the Greater Boston area. Our office is located at 15 Hurd Rd, Brookline, MA 02445. You can reach us by phone at (857) 340-2193 or by email at support@concretebrookline.com.

2. Information We Collect

We collect information in the following ways:

Information You Provide Directly

When you submit a contact or estimate request form on our website, we collect the information you enter, which may include your name, phone number, email address, home address, and a description of your project.

Information Collected Automatically

When you visit our website, we and our analytics providers may automatically collect certain technical information, including your IP address, browser type, device type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected through cookies and similar technologies.

Cookies

We use cookies, which are small text files stored on your device. Cookies help us understand how visitors use our site and allow us to improve the experience over time. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and schedule on-site estimates.
• Communicate with you about your project before, during, and after work is completed.
• Send you information about our services if you have requested it.
• Analyze website traffic and usage to improve our site and marketing.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who assist us in operating our website, processing form submissions, or delivering communications. These providers are contractually required to keep your information confidential and use it only to provide services to us.
• Analytics providers: We use services such as Vercel Analytics to understand website usage. These services collect aggregated, non-personally identifying information.
• Legal requirements: We may disclose your information if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect the rights, property, or safety of BKL Brookline Concrete, our customers, or others.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining records of projects and communications, unless a longer retention period is required by law. Form submission data is retained for a reasonable period to support follow-up and project documentation. You may request deletion of your data at any time by contacting us at support@concretebrookline.com.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of marketing communications at any time by replying to any email we send or by contacting us directly.

To exercise any of these rights, contact us at support@concretebrookline.com. We will respond within a reasonable time.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information through our site, please contact us and we will remove it promptly.

9. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us: